What this is
robots.txt tells crawlers which parts of a site they are allowed to access. Some AI systems use crawlers to read product pages and store policies.
Why it matters
If important AI crawlers are blocked, they may not be able to inspect your products, prices, availability, and policy pages.
Can you fix it yourself?
It depends on your platform. WordPress and custom sites usually allow direct robots.txt changes. Hosted platforms may limit what you can edit. Shopify Plus supports robots.txt.liquid; standard Shopify plans have more constraints.
Message to send
Please review our robots.txt rules and confirm whether important AI shopping crawlers are blocked.
If our platform allows it, we want to allow the AI crawlers we choose to support while still blocking unwanted or abusive traffic.
How to verify
Open https://yourstore.com/robots.txt and review the rules. Confirm the crawlers you want to allow are not disallowed from product and policy pages.